Return & Refund policy

Goods Must Be Intact

Returned items must be in their original condition, unworn, unwashed, and undamaged, with tags and packaging intact.  

Time Limit

Return requests are typically required within 7-30 days after receiving the goods, depending on the supplier or platform's policy.  

Reasons for Return

Common reasons include product quality issues, incorrect size, or discrepancies in color or style. For returns due to subjective reasons (e.g., buyer's dislike), the buyer may bear the shipping costs.  

Provide Proof

The buyer must provide evidence such as the order number, photos, or videos to prove the issue with the product.  

Return Process

1. Request a Return: The buyer must contact the seller or platform customer service to explain the reason for the return and provide relevant evidence.  

2.Approval: Once the seller approves the return, they will provide a return address and return authorization number.  

3. Return the Goods: The buyer must return the goods as instructed and retain the logistics tracking number for reference.  

4. Seller Confirms Receipt: After receiving the returned goods, the seller will inspect them to ensure they meet the return conditions. If confirmed, the refund will be processed.  

Refund Policy  

1. Full Refund: If the return is due to the seller's reasons (e.g., quality issues, wrong item shipped), the seller typically covers the return shipping costs and provides a full refund.  

2. Partial Refund: If the product has minor defects but is still usable, the buyer and seller may negotiate a partial refund.  

3. Deduction of Fees: If the return is due to the buyer's subjective reasons, the seller may deduct certain fees (e.g. shipping costs, handling fees).  

4. Refund Method: Refunds are usually issued through the original payment method, and the processing time depends on the payment platform or bank.  

Non-Returnable Items*

1. Items that have been worn, washed, or damaged.  

2. Items with incomplete accessories, tags, or packaging.  

3. Items returned beyond the return period.  

4. Customized or special items (e.g.underwear, swimwear) that are non-returnable due to hygiene reasons.  

Special Considerations for International Returns  

1. Duties and Taxes: International returns may involve duties and taxes, which are typically borne by the buyer.  

2. Shipping Costs: International return shipping costs are higher, and it should be clarified who bears these costs.  

3. Shipping Time: International shipping takes longer, so buyers should allow sufficient time.  

Dispute Resolution  

If the buyer and seller cannot reach an agreement, the dispute may be resolved through platform customer service, arbitration, or legal channels.  

Other Terms 

1. Force Majeure: Issues arising from force majeure (e.g. natural disasters, war) will be resolved through negotiation between both parties.  

2. Term Modifications: The seller reserves the right to modify the terms, with the updated terms applying to new orders.  

Notes

1. Buyers should carefully read and understand the return and refund policies to avoid disputes.  

2. Sellers should ensure the terms are clear and transparent to avoid misleading consumers.  

3. It is recommended to clarify return and refund policies with the supplier or seller before transactions to protect the rights of both parties.